Customer satisfaction x Microsoft Teams

[Aline Morimatsu]

I made an automation to send the satisfaction survey to Teams when the ticket is closed, how do I add the token so that the customer can open it in Teams?

[Marc -Devoteam-]

HI @Aline Morimatsu 

Welcome to the community.

Whenever you ask for help with an Automation Rule it will help us to help you if you provide:

1. what type of project is this (e.g., company-managed, team-managed, etc.), 

2. images that show your complete rule.

3. images showing the details of any relevant actions/conditions/branches.

4. images showing the Audit Log details for the rule execution.

5. Explain where the issue is.

These questions are not for not willing to help, but to have community members understand on how automation works.