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Notifications showing complete urls instead of link


Since some days ago, I am receiving the JIRA Service Management notifications with complete urls instead of links. It is happening only to my agent. Not others. 

I attach a couple of images where I show how it is now and how it was before this.

Does anyone know how to fix it?


Screenshot of Notifications now

urls intesad of links.PNG

Screenshot of Notifications before the problems


before the problems.PNG


1 answer

1 accepted

1 vote
Answer accepted
Pramodh M Community Leader Feb 15, 2021

Hi @gfernandez 

An email has changed from HTML Format to Text format!

You can change the Email format to HTML here


Pramodh M Community Leader Feb 15, 2021


Inform your user to change the email format here,


Like John M Funk likes this

Thanks a lot Pramodh.

It was the problem.

Pramodh M Community Leader Feb 15, 2021


If it solved your query please accept the answer.


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