Customer Email No Longer Visible when Hovering Over Reporter

[Chris Green]

Has anyone else noticed that the reporter’s email address is no longer displayed when hovering over their name in a JSM work item?

We first noticed this change within the past few days or week. While it isn’t a deal breaker, the hover detail was very useful for quickly identifying which organization a customer belonged to based on their email domain.

This is particularly helpful because the Organizations field does not always populate automatically (a known issue we occasionally encounter in JSM).

Has anyone else seen this change? Does anyone know whether it was intentional, and is anyone else hoping Atlassian restores the email address to the reporter hover card?

[Arkadiusz Wroblewski]

Hello @Chris Green 

Somebody asked about that before Solved: Customer Email address not showing on work item vi...

It depends if they are just Portal Only or Accounts because some things like email privacy can be restricted by them.

Historically there was couple Regressions around that, so probably will be good to adress that with Atlassian.

[Christopher Yen]

It does look like it was updated recently but on my end I still see an email shown for the customer/reporter in a line under the name and title of the customer (in the area of your first blacked out box)

[Arkadiusz Wroblewski]

My too but it's not consistent.

That on a side, with this all UI changes last and this year hard to follow.