Custom field searcher for assets no longer displays as a dropdown menu

[Sascha Harms]

Good afternoon,

After the UI change our setup to quickly log a ticket has changed.  We use the create button at the top of the screen in JSM > custom request types that function as templates.

Any of our custom fields that sit in our request types no longer display as a dropdown menu, unless we click on + Add object.

The custom field points to an asset database, it seems to do this with every custom field that searches for assets.

[Marc -Devoteam-]

Hi @Sascha Harms 

Welcome to the community.

It looks like Assets schema changed or permission on the scheme where adjusted.

Check the schema permissions and the configuration of the custom asset fields.

Does it still work if you go to the portal and make a request?