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Custom field searcher for assets no longer displays as a dropdown menu

Sascha Harms
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August 19, 2026

Good afternoon,

After the UI change our setup to quickly log a ticket has changed.  We use the create button at the top of the screen in JSM > custom request types that function as templates.

Any of our custom fields that sit in our request types no longer display as a dropdown menu, unless we click on + Add object.

The custom field points to an asset database, it seems to do this with every custom field that searches for assets.

image.pngimage.png

2 answers

2 votes
Abubakar Pokam Tchawa
Contributor
August 19, 2026

We recently had this at work. It seems that this is now the default way Atlassian displays Assets fields when you try to create them from the Agent view.

However, on the portal, Asset fields without any dependencies will still be displayed as dropdowns. If an Asset field has a dependency (i.e., a Filter Scope that depends on another field), it will be displayed this way as well.

0 votes
Marc -Devoteam-
Community Champion
August 19, 2026

Hi @Sascha Harms 

Welcome to the community.

It looks like Assets schema changed or permission on the scheme where adjusted.

Check the schema permissions and the configuration of the custom asset fields.

Does it still work if you go to the portal and make a request?

Sascha Harms
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 24, 2026

Hi Marc,

Thank you for your reply and welcome.

 

Nothing has changed from our end.

Does it still work if you go to the portal and make a request?

Yes it shows up as a dropdown.

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