Custom Fields added into Request Type / Forms are hidden.

[Kelwin Peralta]

Any custom field I create within JIRA Service Management and add to a request type form becomes hidden once I save the form with the fields I want. Then, I see this message while I hover over the required field. How can I solve this issue? What are the necessary steps?

[Marc - Devoteam]

Hi @Kelwin Peralta 

Welcome to the community.

What kind of custom fields are this, what is the context set in the custom field, are you providing a default option or value on the request?

[Kelwin Peralta]

Here are all the custom field types and names. All of the default options are the same once created, as shown for the field "Additional Notes:"

[Marc - Devoteam]

Hi @Kelwin Peralta 

Related to you example, the field Additional Notes, is not added to a screen.

Are the created fields add to the screens related to the work items used  on the request types?

[Kelwin Peralta]

While I was taking a screenshot of the image, the fields that did not appear on the screen were excluded from the request type; they were removed. However, when the fields are added to the request type and the forms are saved, they automatically switch to hidden.

I deleted all the fields, created a new one, and the fields went hidden again.