Cloning a field with a multi select

We are leveraging the Product Discovery tool with Jira Service management to provide users with a portal to submit feature requests for our team to review. Those feature requests drop into a service desk and then get cloned over. I've been able to get all custom fields cloned except for one which is a multi select. I am using the {{issue.customfield_10217.value}} and it does work if there is only 1 value in the field but not when there is more than one. I have tried removing the commas with just spaces, as well as dashes, but I can't get anything to clone over that has more than 1 value. I have also confirmed values in both projects exactly match, and both are multi-select so I don't think there is a conflict there.