Change reporter field when cloning a ticket

[Thibault Durepert]

Hello everyone,

I am trying to change a particular field while automating a ticket cloning, but i don't know how. It concerns the Reporter field.

When cloning the ticket, i want the Reporter of the new ticket to be the Assignee of the original ticket. But when using the list of new values available for this field in the cloning automation, there is not this choice. 

Is it something doable, even with Json code?

Thanks for your help!

[Marc -Devoteam- · Accepted solution]

Hi @Thibault Durepert 

This can be done within automation, with out Json code

When cloning, on the field reporter instead of the SET option there is also a COPY option.

Use the copy option to copy the assignee from the trigger issue in the reporter field.

example:

[Muhammad Moazzam Hassan]

Suppose you want the Reporter of the clone issue to be equal to the Assignee of the original issue. In that case, you can use the smart value on reporters field {{triggerissue.assignee}}. PFA

[Thibault Durepert]

Oh right! Thanks a lot, it will save me lot of time! 

If you don't know, always ask the community!