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Change Default Help Center for JSM Project

Jason von der Linde June 11, 2025

I want to remove the default help center from a JSM project where we have set up ticketing automations, virtual agents, etc. We have multiple different products, which necessitates different help centers for each solution (and people being able to see different help centers is not ideal at all). 

I found https://community.atlassian.com/forums/Jira-Service-Management/How-do-I-change-the-default-help-center/qaq-p/2891648, but this doesn't actually give a solution so much as a workaround. I created a separate help center to link to my JSM, but it seems like the default help center is the one that is actually being used in the product. 

I basically just want to unlink the default help center from my JSM project and ONLY use the help center that I built for that project. 

1 answer

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Gabriel Lences
Contributor
June 11, 2025

Curious about this as well.

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