Cannot add new organizations

[Deleted user]

Hello, 

I'm working a new Jira Service Management service desk project and I was able to configure almost everything as expected.

However, I'm not able to add a new organization

- From Customers

- Add Organization

- Enter an organization 

- Add

A pop up appear telling about a connection error.

I tried on 2 multiple network and face the same behaviour.

Thank you in advance for your help,

[Jack Brickey]

I expect this is a temporary issue. A few things to check. Try a different browser. Try logging out and back in. Ask for another admin if they can try.

[Deleted user]

Hello unfortunately none of it working 

[Anjel Loza]

Hey @[deleted] 

Were you able to get this resolved? I am having the same issue.

[Deleted user]

Hello Anjel,

Not yet (we kinda let it go) but we discovered a few days ago that it might be linked to an authorization in the global admin rights (not projects) as our global admin can edit but we - as user & project admin- cannot.

[Ajay _view26_]

Hi @[deleted] 

I hope the issue is resolved. As Jack mentioned it should have been a temporary issue.

[Deleted user]

Hi Ajay,

Unfortunately not, the issue is still there despite trying another browser, log off etc.

Thanks for your help.