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Can we use Automation rule to notify user about ticket with the URL

Can we use Automation rule to notify user about ticket with the URL

Hi everyone,

In my project, I want whenever a ticket is created, the system will automatically send email to notify group A (including user X,Y,X...)

I tried to add the {{issue.key}} in the email body but it display as text, not the hyperlink to ticket.

Could you please let me know if there is any way to make it.

Regards,

Huu

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Hi @Tran Van Huu ,

Yes, you can do it using below key words.

{{issue.url}} - Returns the URL of the issue.
{{issue.url.customer}} - Returns the customer portal URL (for Jira Service Management requests)

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Hi Rilwan,

Thank you so much for your great help, it works :)

I also want to know all smart value that we can use in Automation, could you please advise?

Thanks,

Huu

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Like • Rilwan Ahmed likes this

Hi @Tran Van Huu ,

Please accept the answer. Users with similar query will find it helpful.

To know more about smart values, please go through each section in https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/.

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Hi @Rilwan Ahmed
I did it,

Thanks,
Huu

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Can we use Automation rule to notify user about ticket with the URL

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