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Can we change the SLA name in Jira Service management?

Vineela AK
Vineela AK
Contributor
June 12, 2023

Hi,

Can we change the SLA name? By default i see 4 sla metrics in the drop down while i select a add SLA. I would like to add a new name other that these 4. Please suggest how i can do that.

 

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John Funk
John Funk
Community Champion
June 12, 2023

Hi Vineela,

Unfortunately, no. Here is a change request you can vote for and follow. 

https://jira.atlassian.com/browse/JSDCLOUD-119

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Vineela AK
Vineela AK
Contributor
June 12, 2023

thank you @John Funk 

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John Funk
John Funk
Community Champion
June 12, 2023

You are welcome. 

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Kateryna_v_SaaSJet_
Kateryna_v_SaaSJet_
Atlassian Partner
June 25, 2023

Hi @Vineela AK 

If you don't mind using third-party add-ons, you can change the SLA name and other things with the SLA Time and Report for Jira.

 sla-time-and-report-add-on-for-jira-cloud.gif

There is still a free plan for a team of up to 10 users, by the way. You can try all the app's benefits with a 30-day trial.

My team develops the add-on, so if you need further assistance, kindly let me know.

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Jira Service Management
Jira Service Management
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