The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Can the custom field type 'Group Picker (single group)' not been seen on a portal form

Ste404
Ste404
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
September 18, 2022

Hi there,

I have built a form where users of a project can go in and create or update insight objects.

One of the options is the group picker (binding a Jira group to the insight object) but this customfield doesn't appear on the portal form.

When I check the request view the field is pretty much greyed out and marked as hidden.

It is available in the agents view when the create an issue in this manner, but is there a way to make it appear on the portal form?

Thanks

Watch
Like Be the first to like this
1945 views

2 answers

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

5 votes
Answer accepted
Wouter van den Berg
Wouter van den Berg
Contributor
September 18, 2022

For what I understand this is still not possible. A request has been raised for this https://jira.atlassian.com/browse/JSDCLOUD-86

I have played around with the permissions shortly but found the same as you in the request form stating the Group Picker custom field is hidden. 

Reply
3 votes
Rilwan Ahmed
Rilwan Ahmed
Community Champion
September 18, 2022

Hi @Ste404 ,

Currently JIRA Service Desk supports all custom fields except Group pickers in the customer portal. There is already a suggestion ticket to enable this field.

https://jira.atlassian.com/browse/JSDCLOUD-86

List of Hidden fields and unsupported fields for request types are mentioned in https://support.atlassian.com/jira-service-management-cloud/docs/what-are-hidden-fields-and-unsupported-fields-in-request-types/

Reply
Jira Service Management
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security