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Can the Virtual Agent handle PDFs?

Antonia
Contributor
June 24, 2025

Can the Help Center (i.e. the AI Virtual Agent) handle PDF documentation? Would I then have to put the PDF into a knowledge base? Or is that not possible with the PDF?
How do I feed the AI at all?

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Nikola Perisic
Community Champion
June 24, 2025

Hello @Antonia 

Not that I know of. This is also to prevent the malicious PDFs to be uploaded.

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