The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Can't add a user

David Kerry
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 10, 2024

Hi there an error message appears when attempting to add a user.

the error message states, unable to invite deactivated accounts, remove or reactivate deactivated accounts, then try again. 

however, there is no deactivated account containing the email address? 

 

 

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Samuel Gatica _ServiceRocket_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
October 10, 2024

Hi @David Kerry 

Welcome to the community!

Please check the following doc Troubleshoot invite error messages for deactivated / suspended invitees 

 

I hope this resolved the issue

Best regards

Sam

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events