Hi there an error message appears when attempting to add a user.
the error message states, unable to invite deactivated accounts, remove or reactivate deactivated accounts, then try again.
however, there is no deactivated account containing the email address?
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Hi @David Kerry
Welcome to the community!
Please check the following doc Troubleshoot invite error messages for deactivated / suspended invitees
I hope this resolved the issue
Best regards
Sam
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