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Can't add Atlassian Assist to slack

Frank Lan
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 14, 2025

When add Atlassian Assist from Jira Service Management board to slack, got this error message:


Something went wrong. Please try again

SCR-20251015-iuxo.png

1 answer

1 vote
Nikola Perisic
Community Champion
October 15, 2025

Welcome @Frank Lan 

Have you cleared your cache and starting in incognito mode? Currently, from https://status.atlassian.com/ there are no incidents reported.

Frank Lan
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 16, 2025

Hey Nikola, yes, I tried it, and my manager tried it on his account too, but it got the same error message. 

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