Can't Request Support to Regain Admin Rights to my Own Domain

[2T Secuurity]

I'm feeling extremely stuck. I just tried to login to my Jira account for the first time in a while and realized I don't have admin permissions on my site. I'm the only user on the site and own the domain registered...this has been a site only for my own use.

So, I went to the support page to get help and now the support page doesn't recognize my Cloud URL...so, am I just stuck at this point? I don't know where else to go.

[Ajay _view26_]

Hi @2T Secuurity 

The reason the support page isn't recognising your Cloud URL is likely because the site was deactivated due to inactivity. Atlassian automatically deactivates free-tier Cloud sites after a period of no logins . It would be better to contact support to resolve the issue

[2T Secuurity]

That makes sense to me...but it doesn't seem like I can even contact support without a proper cloud URL?

[Viswanathan Ramachandran]

Try and go to this direct URL https://www.atlassian.com/company/contact/purchasing-licensing#/

• Select Your account
• Reactivate subscription
• Choose your site
• Click Need more help
• Submit support ticket
• Enter the details in the description