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Can't Request Support to Regain Admin Rights to my Own Domain

Can't Request Support to Regain Admin Rights to my Own Domain

I'm feeling extremely stuck. I just tried to login to my Jira account for the first time in a while and realized I don't have admin permissions on my site. I'm the only user on the site and own the domain registered...this has been a site only for my own use.

So, I went to the support page to get help and now the support page doesn't recognize my Cloud URL...so, am I just stuck at this point? I don't know where else to go.

2 answers

2 votes

Hi @2T Secuurity

The reason the support page isn't recognising your Cloud URL is likely because the site was deactivated due to inactivity. Atlassian automatically deactivates free-tier Cloud sites after a period of no logins . It would be better to contact support to resolve the issue

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That makes sense to me...but it doesn't seem like I can even contact support without a proper cloud URL?

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Try and go to this direct URL https://www.atlassian.com/company/contact/purchasing-licensing#/

Select Your account
Reactivate subscription
Choose your site
Click Need more help
Submit support ticket
Enter the details in the description

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0 votes

Hi @2T Secuurity

I’m sorry to hear you are having issues with admin rights on your site. It sounds like your site may have been deactivated due to inactivity, as @Ajay _view26_ mentioned.

Because this involves your specific account and billing details, we need to move this to a secure environment where our Billing and Account teams can verify your information and assist with reactivation. For security reasons, we cannot handle these details here in the public forum.

Next Steps:

Please submit a Billing & Licensing request here.
Select "Your Account" → “Reactivate Subscription”
Mention that your site is currently deactivated so our team can prioritize your request and add a link to this Forum post.

Our support team will be able to look into the status of your subscription and help you resolve any outstanding issues immediately.

Kind regards,
Violeta

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Can't Request Support to Regain Admin Rights to my Own Domain

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