Can one place a limit via the portal on customers who abuse the service?

[Gytis Simaitis]

I've searched for info to no avail. I'm skeptical in general, apart from a labor-intensive workaround of assigning customers to a "dead-end" project. For us specifically, I am very skeptical there is a solution because our customer base typically has very low digital literacy.  Therefore, our Service project access is set to "Anyone on the web (without logging in)".

[Jack Brickey · Accepted solution]

You can remove a customer but you cannot throttle them to say “# tickets per day”.

[Gytis Simaitis]

Thanks.