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Can I give permission to customer edit field value of his/her own request from portal

samrat
November 21, 2021

Suppose customer raise a ticket and after that they want change some of the field value of his own ticket. Currently it is not possible. is there anything changes required from admin side so that customer can get this option

Thanks

2 answers

1 accepted

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11 votes
Answer accepted
Tansu Akdeniz
Community Champion
November 21, 2021

Hi @samrat 

By default, it is not possible. Please vote this ticket. But there is a paid add-on.

0 votes
Somnath
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March 3, 2022

Thanks for raising this ticket. It is an important issue. Please vote for it. 

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
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