The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)
× Create
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
- CES and NPS
CES and NPS
Currently, Jira supports CSATs natively. It works fine, and is well integrated. With the increased importance of XLAs (eXperience Level Agreements), it would be very beneficial to add two more metrics:
CES (Customer Effort Score)
NPS (Net Promotor Score)
In an ideal worlds, a customer can answer all these in one ticket closure email.
0 answers
Comments for this post are closed
Community moderators have prevented the ability to post new answers.
Atlassian Community Events
Copyright © 2026 Atlassian