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Boards not available to add under Project Settings - Features

Kyle Burgess
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May 14, 2025

Hi,

I am setting up a test IT Helpdesk in Jira SM - Trial version and went to add Boards from Project Settings-Features but it is not listed as an option. Can you advise if I should be seeing this on the free version of Jira Service Management? Under Project Settings- Features-Views I can see Board and Calendar selected.

regards, Kyle

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Answer accepted
Trudy Claspill
Community Champion
May 14, 2025

Hello @Kyle Burgess 

Welcome to the Atlassian community.

In JSM projects the Board option is part of the Views feature. Refer to

https://support.atlassian.com/jira-service-management-cloud/docs/enable-new-views-for-your-service-project/

Let us know if you have additional questions on this topic.

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