Block portal-only customers from Portal?

Is there a way to stop Portal-only customers registering to the portal and keep the only channel for tickets an email?

Or does the purpose of the portal-only customer include the portal (hence the name).

Any commentary/experience would be appreciated :)

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Hi @Yousif Hassan

You can't prohibit customers from visiting the portal. I mean this is a basic core JSM functionality. However what you can do to somehow achieve this is:

Disable self signup for customer
Edit email templates and remove any reference to the portal (like view my request)
Hide the portal from the help center

The above I believe would be enough.

Let me know if the above did the trick.

Alex

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This is very helpful Alex - thank you :)

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2 votes

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Hello @Yousif Hassan

You can achieve what you want by editing the permission scheme and remove from "Browse Project" "Service Project Customer - Portal Access"

This will block the project to be visible on the portal to all customers.

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Thanks @arielei !

The portal/requests are already locked down - I just wanted to see if I could stop the portal-only customer registration process all together.

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Hey @Yousif Hassan

see here:
https://support.atlassian.com/jira/kb/how-to-receive-only-email-requests-in-jira-service-management/

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Like • Yousif Hassan likes this

If you remove the browse project permission from the portal only customers, then they will not be able to create tickets via email.

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Like • like this

thanks all appreciate it.

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Block portal-only customers from Portal?

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