Azure alert emails

[Saji Sasi]

Whenever tickets from Azure alert automated through APIs with assignee groups assigned, when comes to Jira, users inside the assignee groups are not getting email notifications

[Joseph Chung Yin · Accepted solution]

@Saji Sasi 

Welcome to the community.  Have to try to add your Assignment Group to your JSM project's notification scheme for Issue Createc event?

I assumed that your "assignee group" is defined in the JSM site..

Here is an excellent reference on using group-based Assignment Group -

https://community.atlassian.com/forums/Jira-Service-Management-articles/Unlock-more-value-of-your-ITSM-processes-with-group-based/ba-p/2217395

Hope this helps.

Best, Joseph Chung Yin

[Saji Sasi]

Assignment groups have been added, but whenever alerts come from Azure to Jira, default assignee groups which already assigned in Azure, This assignee groups not getting emails notifications. Hope u got what I'm trying to say.