Automation not working between Service Management and Discovery

[Rachel Silver]

Trying to make an automation that takes a customer feature request from our support board and creates an "idea" in Discovery. It works on some fields like description and summary but is failing on Linked Issues. I need some way to link the two issues. Any advice? 

Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored -

Linked Issues (issuelinks)

[Joseph Chung Yin]

@Rachel Silver -

Welcome to the community.  I personally have not use Atlassian Product Discovery app, but I have found the following reference link on how to link a Jira issue to an idea - https://support.atlassian.com/jira-product-discovery/docs/link-an-idea-to-a-jira-issue/

In the link, it only mentioned Jira Software but not JSM, so it may not be possible. 

I would recommend that you reach out to Atlassian Support (https://support.atlassian.com) for further assistance on your ask.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.