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Automation cannot see forms or request type.

Kevin Baidas
Kevin Baidas
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December 31, 2024

I have a rule that looks for a specific request type then it runs an action.  I can select the request type in the drop down  of the issue fields condition.

When the automation runs, the request type is blank and fails the condition.   I tried the same with a condition to identify a form and it fails as well.

I have added some action logs and they show the smart values as being blank.

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Atlass Monster
Atlass Monster
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January 1, 2025

Hi @Kevin Baidas  please follow the advice of Trudy.

I suggest you sort out the smart values output. Nowadays Atlassian have smart value helper that you can use to get the syntaxis right, sometimes one misplaced word can be a deal breaker. 

Screenshot 2025-01-01 213155.png

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Kevin Baidas
Kevin Baidas
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January 2, 2025

I have used the smart values output.

I ended up using the Issue Type option for the conditional statement instead of the Request Type. 

And it was successful.

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Trudy P Claspill
Trudy P Claspill
Community Champion
December 31, 2024

Hello @Kevin Baidas 

Welcome to the Atlassian community.

When asking for help with an automation rule it will help us to help you if you provide the following:

  1. A screen image that shows your entire rule.
  2. Screen images that show the details of steps that are generating unexpected results.
  3. Screen images showing the output from the Audit Log from execution of the rule.
  4. Screen images showing the details of issues involved in the rule.
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