User ID is being displayed in automation instead of User name

[Luis Loaiza]

We need to display the last comment added to a ticket in a "last comment" field under the description. 

We've created the following automation rule:

When: All comments

Then: Edit Issue

•  Last Comment field
  • On {{updated. convertToTimeZone("America/Chicago"). mediumDateTime}} *{{issue.comments.last.author.displayName}}* said: {{issue.comments.last.body.abbreviate(100)}}

The rule is working properly, but there is an edge case when an @ mention is added in the comment. As you can see in the following example, the account ID is being displayed instead of the name. 

Comment:

@Ruslan Shlain please take a look at this

Last Comment field:

On Oct 27, 2023, 5:17:53 PM *Luis Loaiza* said: [~accountid:557058:e7d6daec-be2d-4db9-ac33-d14790035535] please take a look at this

Is there a way to render the user name properly? Or should we update somehow the rule? 

Thanks in advance your your help. 

[Fernando Eugênio da Silva · Accepted solution]

@Luis Loaiza , Welcome to the Atlassian Community!

Please, try to use: {{issue.comment.last.body.text.abbreviate(100)}} instead {{issue.comments.last.body.abbreviate(100)}}

This should be works for you.

Kind regards,

Fernando

[Luis Loaiza]

It worked. Thanks, Fernando.