Automation: How to define a percentage of ticket assignments to specific JSM Agents ?

[Salman Malik]

We have Agents working multiple projects, some of the Agents are assigned for dedicated support we need Balanced Load configuration where in we can define a specific percentage of tickets assignment on a specific Agent's profile.

Currently when I'm configuring Auto-Assigning of tickets it only shows 3 methods:

1. Balanced workload

2. Random

3. Round Robin

Is there a way where I can customize Balanced workload option and configure assignment for specific percentage of tickets to an Agent?

[Pramodh M · Accepted solution]

Hi @Salman Malik 

This is not yet configurable in Automation for Jira as of now

Raise an Atlassian Support ticket to have a feature request!!

Thanks,
Pramodh

[Salman Malik]

Thanks for your response Pramodh, will raise a support ticket with Atlassian.