The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)
Is there any way when a customer is logging a request that their computer Hostname or IP address is added to the ticket. This would be to assist agents with quickly finding out the name without asking the customer to find it
Thanks
1 answer
1 accepted
Comments for this post are closed
Community moderators have prevented the ability to post new answers.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.