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Auto-suggestion of Knowledge Base articles when filling out other fields

alison.perez
Contributor
January 12, 2024

Hi Atlassian community! 

 

I have a set of articles in the Knowledge Base that are being auto-suggested every time a keyword gets entered in the Summary field. 

The form has field called "Detailed Description of the Issue" in Paragraph format. I would presume that more keywords are going to be captured by this field. 

Is there a way that the auto-suggestion feature can also be done with other fields? 

Thank you!

1 answer

1 accepted

4 votes
Answer accepted
Eugenio Onofre
Community Champion
January 12, 2024

Hi @alison.perez

Unfortunately not. The auto-suggestion feature is based on the Summary field of the issue and there is no way to customize it.

Please remember to accept this answer in case it helps you resolve your questions as it may also help other community members in the future.

Best Regards,
Eugenio

alison.perez
Contributor
January 12, 2024

Thanks for clarifying

Like Eugenio Onofre likes this

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