Attachments can't be viewed or opened in the customer portal. Not even attachments added through the customer portal can be viewed in the customer portal. All attachments can be opened normally in the Service Desk attachments section.
What I have already tried to solve the issue:
- Make sure that the “comments” field is using the wiki renderer
- Validate customer permissions
- Add attachments in the comment section using the following formats:
- !attachment!
- ![^ attachment]!
- !attachment|thumbnail!
We are running Jira v8.5.0 and Jira Service Desk v4.5.0.
There are some similar questions, but none of the solutions proposed worked for us:
https://community.atlassian.com/t5/Jira-Service-Desk-questions/Cant-see-attachments-in-service-desk/qaq-p/867834
https://community.atlassian.com/t5/Jira-questions/Why-can-t-my-portal-only-customers-view-attachments/qaq-p/40346
Appreciate your help
