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Attachment preview in comments not showing after Jira Cloud to Cloud Import

timo.wickert@qaware.de
timo.wickert@qaware.de
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July 25, 2023

Hey all, 

recently I had to import a Cloud Backup into my Jira Service Management Cloud instance. Everything worked fine and I have all my issues and attachments. 

Only problem is the attachments do not preview in the comments as they were before. 
There is just a "Preview unavailable" field showing in the comment where the attachment preview should be. Even though the file is correctly attached to the ticket and I can open it from the attachments. 

Is there anything I can do to fix this? 

Thanks for your help. 

Kind regards, 

Timo

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timo.wickert@qaware.de
timo.wickert@qaware.de
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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July 25, 2023

Screenshot for better understanding. 

Bildschirmfoto 2023-07-25 um 10.50.13.png

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Jira Service Management
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

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