Assignee part is automatically selecting users

[Saji Sasi]

whenever creating tickets, I used to assign groups to the Assignee group field, it is working, but the main thing is, assignee field also automatically selecting the users which are sometimes not the specified assignee groups.

[Arkadiusz Wroblewski]

Hello @Saji Sasi 

this usually means the Assignee is being set by some other configuration, not by the assignee part itself.

The first things I would check are:

1. Automation rules running on create or update
2. the project Default assignee
3. Components with a default assignee

So I would not assume Jira is selecting users randomly. In most cases, there is some logic in the background that is assigning them.

If you are using any kind of workload-based assignment in automation, that can also explain why different users are being picked.

From my side, I would start by checking the project configuration and automation rules first.