Assign ticket to a queue based on what email it was sent to

[Jose Flores _Jira_]

I looked this over and while a lot of questions seemed similar it didnt really apply to my situation.

We have 2 emails connected to our account, lets say help@helpdesk and support@helpdesk. What i am trying to do is automate or figure out queue settings so that tickets that are sent to support@helpdesk are moved to queue "Support tickets" when they are emailed. Right now all tickets are under the open queue but i want a specific queue to just show tickets that were emailed to support@helpdesk. 

I tried looking for a 'To' field when i am not seeing that and when i tried to do the automate i didnt get very far. 

[Trudy Claspill]

Hello @Jose Flores _Jira_ 

Welcome to the Atlassian community.

Did you find this post in your searches?

https://community.atlassian.com/t5/Jira-Service-Management/How-can-I-see-which-email-address-customers-emailed/qaq-p/2875830