Asign issue to first commenter

Hi, I have a helpdesk project with 3 people and I need to set an auto assign rule for the first person from helpdesk(not customer) that comments in the ticket by email reply or directly on the Jira platform.

I have set -Trigger Issue commented: comment is the main action

-User condition User who triggered the event is not a customer and Asignee is Empty/Unassign

-Then Assign the issue to Specify user User who triggered the event

But....nothing happens...

Any help will be much appreciated!

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Answer accepted

Hi!

I tested this out, and the following worked for me for internal and external comments.

Screenshot 2023-02-22 113937.png

Is the user you tested this with an assignable user?

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Hi,

It works!! :) Thank you very much!

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Like • Diogo Teles likes this

Yes the user that I have tested with is is part of the helpdesk project but until now we had to manualy assign the issue. We are only 3 people in the helpdesk and it's helpful for us to auto assign the issue to whom commented first on the issue.

Thanks again!

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Like • Diogo Teles likes this

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Hi @Alexandru Mihuleac

Welcome to the Atlassian Community!

You can try out this automation rule

Screenshot 2023-02-22 at 5.19.59 PM.png

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@Diogo Teles Cheers ... you have already provided the answer.. seems we were on the solution at the same time 😋

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Asign issue to first commenter

2 answers

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