Are there pre-configured templates for IT Asset Management in JSM?

[Giuseppe Miccoli]

Hi everyone,

I am currently configuring a pilot project for IT Asset Management in Jira Service Management for a company with around 1,000 employees and over 300 locations.
To avoid starting from scratch, I wanted to ask: are there ready-made templates or blueprints with pre-configured schemas and fields specifically designed for IT Asset Management?

I am particularly focused on hardware management (workstations, servers with their respective configurations, and eventual upgrades) and tracking asset distribution across multiple locations.
Additionally, do Atlassian or the community provide collections of pre-built templates that can be expanded to other infrastructure sectors (such as Datacenters, servers, routers, UPS devices, etc.)?

Are there any official resources, community guides, or best practices you would recommend for this type of setup?

Thank you so much for your help!

[Gabriela - LeanZero]

Hi @Giuseppe Miccoli, the halves of that have different answers and neither one is a schema template.

Hardware first, since that's your focus. Assets Discovery is Atlassian's own scanner, free for anyone using Assets, and it builds the structure rather than only filling it, so hosts arrive carrying CPU, storage devices, operating system, installed applications and, on Windows, patch level as object types you never drew. It reaches Windows over WMI, Linux over SSH, network gear over SNMP and ESXi over the vSphere API. That device table is the whole of it, so measure it against what those 1,000 people are actually running. Jeroen's CSV is a separate import type sharing the same auto-create step, so his route holds wherever you already have the data.

Your spread is where it gets awkward. Discovery Collector is Atlassian's answer to that, either running several Discovery instances in parallel and integrating the results into one data set, or scanning a network remotely and transferring the result elsewhere. The constraint that would surface late sits on the same requirements page: "Note that you cannot set up a proxy between Discovery (or the Collector) and Jira Service Management Cloud." Each scanning host needs direct outbound HTTPS to api.atlassian.com and api.media.atlassian.com. I'd prove that on one branch network before designing for 300.

Your routers and UPS units are where it stops. From Atlassian's KB on it, which covers Cloud and Data Center alike: "The data collected by Asset Discovery when scanning devices using the SNMP protocol is very limited. Only limited information beyond the hostname is retrieved." The shipped patterns only carry MIB information for some default SNMP devices, anything past that is one you write.

Locations, Cloud only. The Assets common data model ships a Geography schema of seven object types, Region, Country, State, Location, Building, Floor, Room. Location carries a Site type of Office, Data center or Warehouse, and Room carries Critical power, whether it is backed by UPS or generator. That is the closest thing to your UPS question, rooms flagged as backed rather than the units themselves inventoried. Not GA though: Service Collection Standard or above, a portal request to enrol, then Assets settings, Common data model. Atlassian calls it beta on one page and early access on the next.

https://confluence.atlassian.com/assetapps/system-requirements-1168847928.html

https://support.atlassian.com/jira/kb/limited-information-collected-for-snmp-devices-using-assets-discovery/

https://support.atlassian.com/assets/docs/what-is-the-geography-system-schema/

[Giuseppe Miccoli]

Hi Gabriela,
Thanks for the very comprehensive and precise answer.

I was also looking for a template with existing data (around 200, 700, or 1,000 records) where I can run all the necessary tests, queries, etc.

Thank you again for your time and assistance.
Have a great day!

[Gabriela - LeanZero]

Hi @Giuseppe Miccoli, Atlassian doesn't publish one. There's no schema file anywhere to load either, because Cloud exports objects per object type as CSV and nothing above that, which is what JSDCLOUD-9967 is asking for, Under Consideration on 584 votes. Copy Assets data does move whole schemas with their objects between sites, but it clones a site you already have, so it won't seed a new one.

What Atlassian does publish is the column shape, in the ITAM import tutorial. models.csv is Model Name, Category, Unit Price, Description. assets.csv is Device Type, Serial Number, Model Name, Purchase Date, Owner Group, Status, Asset Tag, PO Number, Asset Status. Fifteen rows each.

For your 200, 700 and 1,000 runs, put those columns in a Google Sheet and fill down, then point the import at the sheet instead of uploading a file. Schema settings, Import tab, Create import, CSV Import, then Import data from a web address. The sheet has to be public and on https. Swap /edit#gid=0 on the URL for /export?format=csv and turn on "Viewers and commenters can see the option to download, print, and copy". After that you change the row count in the sheet and re-run the same import to step the volume.

Leave Automatically create object types and attributes switched off, which is what the tutorial itself does. Auto-create gives you one object type named after the file, with text attributes taken from the header row, so the model column arrives as plain text with nothing to traverse. Map it as a reference yourself and put Name = ${Model Name} in the AQL field on the assets mapping. Run the models import first so those objects exist when it goes looking for them.

[Jeroen Poismans]

Hi and welcome to the Community!

When creating a new Schema you can select the ITSM template but as you probably have noticed this is rather limited and not very useful.

So in short, no, there is no shipped template. However if you want to save some time in creating attributes, object types etc ... you can use the Import functionality with your data file (csv) and have it create the necessary object types and attributes automatically based on how you configure the import further:

So that might save you some time.

Hope this helps!

[Giuseppe Miccoli]

Hi there,
Thanks for your reply and for taking the time to share your thoughts.
For this specific case, however, I am looking for a slightly different solution.

Best,