Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Anyone used *fake* email "From" to remove "out of office" email issues?

Calvin
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
August 9, 2026

I have the problem seen here: https://support.atlassian.com/jira/kb/jira-service-management-not-rejecting-or-filtering-automatic-reply-emails-from-certain-users/

Where outlook will send a "on leave" email back to JSM which is showing up as a comment on tickets and confirmed in the header its stripped out the "automated reply" headers. I think most of them are because we do this burst email out to users via automation.

Has anyone tried using customized email to change the "From" to be a "noreply-email@atlassian.domain". If we are not picking up emails at the noreply email, would that effectively mean all those emails will go nowhere (which in this case is what I want)? Or does Atlassian pick it up anyway somehow still?

Apologies I know this is a vague one and I'm finding it hard to test as once I test with my email, Atlassian auto-blocks the on-leave from then onwards, which is great, but makes it hard to test. Cheers

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events