Adding attached images to child tickets that are created, from a action on a form

Hello @Jasmine Simpson , the smart value is behaving as designed, which is the frustrating part: {{forms.last.Q1-image}} gives you the form's rendered answer for that question, and for an attachment question that answer is a reference to the file, not the file. The file itself is stored on the parent work item's Attachment field the moment the form is submitted. So the copy has to come from the work item, not from the form.

The fix, inside your existing rule: in the Create work item action that makes the child, choose fields to set, add the Attachment field, and select Copy attachments from Trigger work item. The same option exists on Edit work item if you would rather create first and copy in a second step. Reference: https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/ (search the page for "copy attachments").

Two things to know before you switch it on:

1. It copies all of the trigger's attachments, not only the ones from the form question. If the parent carries other files, the child gets those too. There is no native "copy just this form field's file" option, so if you need selectivity, the practical pattern is copy all, then remove by filename pattern in a follow-up action.
2. Copying happens at the moment the rule runs. Files added to the parent later do not follow. If that matters, a second rule on the parent with the Attachment field copied to the child covers it, with the usual "allow other rule actions to trigger this rule" box ticked.

@Arham Blake is right that it feels like it should be automatic, and @Alan Bruce storage point is real: every copy is a duplicate blob against your plan's storage. For most service teams the copy is still the right call, because the child is what the resolver actually opens.