Hello all,
We heavily utilize the Request Participants field and would like to utilize "teams" for @mentions in comments to add them to request participants so when an agent needs to present an issue to a group of people this can be done via teams (which the teams can keep up to date)
I followed and added the automation mentioned below to test with and it does the function but with the side effect of if an existing user in the request participants was not mentioned in the last comment it removed them from the field. Any way for this to be just an add function vs a replace?
https://confluence.atlassian.com/jirakb/automation-identify-users-mentioned-in-comment-and-add-them-to-custom-field-1283687360.html
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