Active Directory Integration with JSM Cloud Without Guard/Access

[Marcos Hoyos _CM_]

We are planning to migrate our support desk from Proactivanet to Jira Service Management Cloud. In our current setup, user management is handled through Active Directory (Microsoft), and every user creation, modification, or deactivation is automatically replicated in Proactivanet. This includes detailed user data such as: first name, last name, position, company, department, OU, direct manager’s name and email, last login, and assigned team.

Our requirement is to have an equivalent mechanism in Jira Service Management Cloud: automatically synchronizing all AD users as portal customers, including as many additional attributes as possible (not just name and email). We have approximately 5.000 users to provision.

After reviewing the documentation, we found that native integration via Azure AD requires Atlassian Guard/Access, which is expensive for our scenario, since we currently incur no per-user cost in Proactivanet.

Specific questions:

1. Is there any supported alternative to synchronize users (with custom attributes) from Active Directory to Jira Service Management Cloud without requiring Atlassian Guard/Access for every portal user?

2. Are there Marketplace applications that enable automated import/synchronization of customers from AD to JSM Cloud, including custom attributes?

3. Any best practice recommendations to ensure users are automatically kept in sync, avoiding manual administration tasks?

I would appreciate input from anyone who has faced a similar migration, and any concrete recommendations to minimize the cost of automated user provisioning in Jira Service Management Cloud.

[Marc - Devoteam]

Hi @Marcos Hoyos _CM_ 

1. To make use of SSO with AD, you will require Atlassian Guard, this will not take custom attributes
   
   For more information see; https://support.atlassian.com/provisioning-users/docs/sync-user-attributes-to-your-organization/#Set-up-mapping-for-Microsoft-Azure 
2. Yes, but you still require Atlassian Guard.
3. Use Atlassian Guard

Storing more information and using this information would be solvable by using JSM Premium, this will provide you with Assets, an assets can be linked to a Jira user anf also synched from AD.