The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

About the Knowledge Base

Barış Özer
Barış Özer
Contributor
December 18, 2022

Hello everyone,

It also appears in the attachment.

I enter portal settings in Service Desk project and change name.

But again, it does not change as seen in the appendix.

What is the problem? Is it a bug?

 

Does it need to be in sync?

 

It says "HelpDesk" even though I changed it...

image.pngimage.pngimage.png

Watch
Like Be the first to like this
726 views

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

3 votes
Answer accepted
Brant Schroeder
Brant Schroeder
Community Champion
December 18, 2022

@Barış Özer That is the correct way to change the name of the service desk in the portal.  Do you have multiple service desks?  Are you possibly changing the name on the wrong one?  Have you tried clearing your cache to ensure it is not a browser issue?

View More Comments
Barış Özer
Barış Özer
Contributor
December 18, 2022

Hi @Brant Schroeder 

I tried with different browser and cleared the cache.

I changed the description, successful. I'm sure we don't have any other portal pages.

Like
Brant Schroeder
Brant Schroeder
Community Champion
December 18, 2022

@Barış Özer Ok I would suggest submitting a support issue to Atlassian so they can take a look at why it is not changing https://support.atlassian.com/contact/ 

Like
Barış Özer
Barış Özer
Contributor
December 18, 2022

Hi again @Brant Schroeder 

i did it and it work (:

thanks a lot!

image.png

Like
Reply
Jira Service Management
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security