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Changes to transition screen comment behaviour in Jira Service Management

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Martin Kottisse
Martin Kottisse
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October 25, 2025

Agree with latest comments. I'd like to use screens on different transitions, some go to customer, some go to next level tiers where I want to ensure that default is not "reply to customer", but internal comment. A checkbox in the screen action would resolve this issue.

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Jehan Gonsalkorale

Jehan Gonsalkorale

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Jira Service Management
Jira Service Management
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