Jira Cloud Admins
Created Jan 19, 2021, Last active Mar 9, 2026
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Hello Admins! One of our customer's has an automated email notification that is spamming our Service Management "New" Queue. The email is sent to our Service Management email address and the custome...
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Our department recently started using agile. Currently 3 teams are working on their own “agile” island. To move to “Program / team of teams” level we are looking to advanced roadmaps. In future w...
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We have a Jira Service Management and Jira Software instance. We have created a rule that when tickets are assigned to a certain status on Service Management it is now logged on the backlog of the J...
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Our Head of IT is concerned with users now having to remember another set of log in details. i.e. on the server they were synced with AD hence all the login details were the same. On the cloud you lo...
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Hello Jira friends, issue like below. 1. I configure DVCS connector with my selfhosted gitlab instance and it works 2. I see on the jira ticket the development panel with MR and commits deta...
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Hello Jira friends, issue like below. 1. I configure DVCS connector with my selfhosted gitlab instance and it works 2. I see on the jira ticket the development panel with MR and commits deta...
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I just want to let it be known that whoever designed the next-gen projects feature should be relieved from duties of ever running any project management tasks ever again. It would have b...
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While I have been in and around Atlassian products, particularly Jira and JSM, for many years I have only dabbled a bit with Team Managed Projects previously known as Next-GEN. I have always been int...
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Hi All, I have two comments on the JIRA cloud version vs JIRA on-prem. The Issue type default values are Epics, User Story and Tasks. Feature is a missing issue type. Though it's a mostly ...
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We have service desk tickets that get linked to product boards for development work. Is there a way for reporting to not receive duplicates when pulling information. For instance, when I pull all ope...
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Recently i was making improvement to a Project Workflow and i Changed issue types, Workflow Schemes etc..and unfortunately what i could see is the Open issues were Moved to Open Status and Reolution ...
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Hi Everyone 👋 We are in the planning stages of our next big Atlassian sponsored event (remote of course) on July 8th 2021 - the event itself will be fully focused on the customer's journey to ...
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Hi, I configured incoming e-mail to create a new task for every e-mail recevied to a specific address of my company. I configured this address as mail handler and I don't allowed the creation of a ...
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Hello admins! We have a Jira Service Management and Jira Software instance. We have created a rule that when tickets are assigned to a certain status on Service Management it is now logged on the b...
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How to trigger the switch “Has access on site” via API in Administration > Users > User details in Access section? We want to disable certain users access but still want to keep the user disab...
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We have a lot of open-source projects, and their Security Level is mixed. Some of them have public JIRA issues, others have private JIRA issues. It's hard to understand whether the issue we're worki...
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Hi, just update my plan to premium so we can utilize the Insight CMDB now bundled together. I have run Discovery and uploaded the data but it seems the linked asset field is still connected to a rem...
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Please keep alive the Old view, because for those who are used to with old view (like me), it is very annoying to use the new view, because in old view you can see all necessary information without s...
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I manage Jira for a large org and we have Cloud (1800 users), Data Center (8000), and Server (10k+). We have a team of 6 people that manages support, infrastructure (AWS), upgrades, and migrati...
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Weighted Shortest Job First (WSJF) is a handy tool to assist prioritize work. But that isn't really what this article is about. If you would like to know more about WSJF, then here is a good place to...
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How can I make sure a ticket won't be assigned to an agent that is offshift?
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Hi, We're on Cloud and use the Jira Plugin for Excel to dump sprint data and convert into several different types of reports that Jira does not offer (unless you pay for another plugin). So because...
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Hi Community! This is a kind of survey, really. Please comment below! 😉 I'd like to know if you Admins would regularly visit, if available, a page that'd list all recently updated KB articl...
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Hello. I wish to display a message on a Slack channel. Then, when I run my automation, I see the full URL of the issue. How is it possible to see only the issue key with the link inse...
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Dear all, We need to place custom field on a issue that supports hiearchy (data is structured in 4 levels, it contains app. 100 different values) and also enable users to quickly select correct valu...
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Welcome, Jira Cloud Admins! This is a group where you can ask questions, access resources, and rub elbows with fellow admins and Atlassians.
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