JSM News & Discussions
Created Oct 5, 2021, Last active Sep 5, 2025
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Question for the community. How does Jira handle confidential information such as HIPAA? I have a request to build a service request system for HR and they are concerned about confidentiality on a Sa...
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Hello Community members, This is Fadoua from Northern VA, glad to be member of the group. I am big fan of all Atlassian Tools without any exceptions. Best, Fadoua
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Buenos días, grupo, Estoy buscando una manera de editar el correo electrónico que se envía a un soportista cuando se crea una incidencia en nuestro sistema. Actualmente, el correo contiene informaci...
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I have been using Jira Service Management since 2013, then called Jira Service Desk. I work with very small and very large instances of JSM and love integrating Assets. My tip is al...
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Hi, my name is Alvaro Hernandez and i am an expert in Atlassian tools in Chile I have worked in various companies occupying important roles in the same companies leading projects from start to fini...
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Good evening, all. I'm building out our Support Desk and my familiarity with other CRMs means I'm expecting the ability to have multiple levels when it comes to ticket "driver" data. I'm curious who ...
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Hello everyone, My name is Samir, I started using Atlassian about 3 years ago and just love it. Looking forward to learn more from the community JSM and Forge Apps and hopefully start building custo...
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Hi Team, I am building an Organizational Service Request intake form. What I am looking to do is have a centralized intake for which asks what department you need support from. In the form I w...
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Hi Team, Just brainstorming an idea at this point, but I would love suggestions. I'd like to know if it's possible to automatically add request participants based on a field value. For example, a ne...
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Recently, I set up Service Request Management project in the Jira Service Management Module. I am now looking to build a Problem Management module within the Project as well as Change and Incident Ma...
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Hi Folks, For those new to JSM, welcome! Check out this upcoming live learning session, hosted & taught by community leader @Kate Pawlak _Appsvio_ Register here: Understa...
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In an MSP enviroment with hundreds if not thousands of end-users from differnt clients it can be hard to confirm that you are speaking to the actual customer. And becasue we are tighting our se...
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I have a customer who would like to give some of their users access to view requests/tickets in the client portal, but not access to create requests. Is this possible?
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How would I send a separate customer feedback form to a customer once a service request is resolved?
I cannot use the canned customer satisfaction survey provided by Atlassian. I created a separate form for requesting feedback from the customer after we complete their service request. How would I do...
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Hey everyone, Just diving into the world of Jira Service Management! I'm Cesar Vasquez, a systems engineer passionate about tech and user support. Ready to soak up all the knowledge and make a splas...
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I am new to this group but love all things JSM!! Looking forward to collaborating with you all.
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Wie kann ich am schnellsten in Jira einen Lerneffekt herstellen? Welche videos sollte man in welcher Reihenfolge sehen? Gibt es eine gute Seite wo es auch deutsche Videos gibt?
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As a Service Management SME, I want to create a Customer Satisfaction Survey for customers once an incident or service request is completed. I need it to be four questions with each question being on...
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Hi Community, This is Wednesday again, and Weekly knowledge growth with Jira Guru! Today's topic is "Change management in Jira Service Management" ---- What is Change Mana...
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Hi community friends! The Jira Service Management team is excited to introduce request type templates for team-managed projects, building on the success of this feature in company-managed projec...
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I'm new and have average knowledge of the product, I hope I can learn more here. I am also available if needed 🙂🙂
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Hello: I am not sure if this is the right place to ask this question. I am trying to access this article but looks like it's posted in a private group. Any ideas how I can join this group? I looked ...
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I have already added a cascading field as a customised field to capture service catalogue information (Service category / Service item). I am looking for a quick summary on modifying the Issue schema...
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Hi Community, This is Wednesday again, and Weekly knowledge growth with Jira Guru! Today's topic is "Problem management in Jira Service Management" ------- The big idea he...
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Hello! I've been using Confluence and Jira for a month as my organization has only recently adopted Jira as our go-to tool. As I'm quite new to it, I'm still in the process of getting acquainted wit...
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