Knowledge Base

[Leandro Ferraro]

Hi,

I'm working on creating a KB for my JSM instance and I'm facing some difficulties as it is my first time doing it. Some one cam help me on find documentation/training on how to implement a KB in a JSM instance.

Thank You

[Susan Waldrip]

Hi @Leandro Ferraro , Welcome to the Community!

You might start by looking at the Atlassian article "5 Steps to setting up a knowledge base in Jira Service Management", and then within the Atlassian Community you can search "knowledge base" for other articles that might be helpful. Good luck!

[Leandro Ferraro]

Thanks for the reply.

[Fernando Eugênio da Silva]

@Leandro Ferraro,

You can check the pages below:

- https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/

- https://www.atlassian.com/software/confluence/resources/guides/extend-functionality/confluence-jsm#add-knowledge-base-articles

[Leandro Ferraro]

Thanks for the reply.