JSM News & Discussions
Created Oct 5, 2021, Last active Jan 22, 2026
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I have been doing a lot of alterations with an SLA, and have finally gone back to the SLA the way it originally was. It was working well when I first created the SLA, but now the indexing error...
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Does Jira Service Desk have a summary view? In "classic" Jira, the summary view was accessed like this: http://<your-jira-url>/projects/<projectkey>/summary I don't see anything s...
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We recently switched models of our project to better handle the customer portal and have users request certain features. Every quarter all the closed tickets need to be added into a release. From the...
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I am implementing new workflow with my company and one of the statuses is an Approval step. I have the value currently as approvers which pulls from whomever was set as the approval when the is...
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Issue: All other request types I need to know who submitted the request, but I have one request that I would like for the submission be anonymous. The reason for this feature is to g...
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Is there a way for us to restrict Request Types for specific customers within the same Project? I have two organizations that request IT work from us, but one organizations only needs help Requests o...
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Hello, My company want to use this application for ticket management. And actually i almost finish but i just don't understand something in the notification email system. I want to use 3 email m...
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Before CAB is set up and approvers are chosen, do all change approvers need licenses or can they be regular users?
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I am trying to administer our JSD Cloud implementation. There are users who have access to our Jira Software instance and I have added the role Service Desk Team to a subset of those users.&nbs...
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how can we filter the users in the system approver field created by jira service desk know that in this field does not have a user filtering configuration like the user fields created by ourselves
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Dear Atlassian, Currently i am using Jira Core(Self-hosted Server) for managing projects & activities. Somehow i need a new instances as an interface window for our customer. So i am thinking to...
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i want to create library name channelname and add field such as A,B,C and when i enter fields in form they should populate if i add new anything new in the library
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Hey there! My team provides support for a few different products, which contains dozen of services. Some of services are simmilar for all products, but some of them exist only in one or two products...
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Hello All, We have Organized Jira Service desk Request Types to multiple Groups to appear in the customer portal Ex: Jira, Confluence, Bitbucket and Bamboo. Each Group has multiple Request types Fo...
Deleted user 0 9 December 20, 2019
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Hello, I'm having an issue with customer creation with the API. It doesn't send an email to the customer to set the password. I've seen that it's not possible to set the passwor...
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Hello, I am new in jira and Not sure if this is the apropiate forum but I would like to rise this question. We work with customer maintenance projects with hourly packages. This way a c...
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Jira service desk is now an application . Thus do we still need to install jira software 1st and then install jira service desk ?
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Hi all , is it good idea to install Jira on VMware as i notice its very slow as compare to install on standalone server .
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Hi, I've been trying to figure out how to set the Time to Resolution in xx days format rather than the hours/minutes format but I couldn't find the documentation anywhere for cloud JSD. The turnover...
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Hello, Is there a way to export project settings of jira service desk to use this 'template' to create another project with same parameters. My idea would be to export one perfect proj...
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If my server died can i reapply the licence to a new server or is it physically bound to the mac etc ? Thanks anyone !
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Hello, I've been searching on this forum and Google to find a way to create projects using Rest API. I'm not familiar with all of this and I don't find solutions really easy to understand.&nbs...
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Buena tarde, Actualmente tengo varios cliente a los cuales les creare a cada uno un Centro de asistencia de última generación pero no encuentro la opción para duplicar un proyecto co...
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Hi, I have lately installed and configured the Jira ServiceDesk in Ubuntu VM which is hosted behind a proxy server. I could able to access the webpage from my domain network. However, the pro...
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Hello, I am new to Jira and I'm trying to populate a custom value to a custom Jira report. The value is as below. Recovery Timeline: 31/Dec/19 We use Midori plugin for it and below is the blo...
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