Set up a service desk from a prompt in minutes. Meet Solution Composer (Early Access)

[#1]

Hey Community 👋

I'm Sagar, product manager on the Jira Service Management team, and my team and I have been working on something new we're excited to share. If you've ever set up a service desk in Jira Service Management, you know there's a lot to configure – request types, queues, SLAs, portals, automations, permissions, etc. Getting it just right takes time, and sometimes it means knowing the system well.

You asked us for a faster way to go from idea to live service desk, so we built one.

Introducing Solution Composer – an AI-powered setup experience built on Rovo. Describe what you need in plain language and get a fully configured service desk in minutes.

Early access starts 3rd August 2026. We're looking for customers ready to help define this exciting future with us. Register your interest →

What is Solution Composer?

Imagine creating a fully functional service desk simply by describing what your team needs.

Built on Rovo, Solution Composer lets you have a conversation to set up a service desk. Rather than clicking through multiple configuration screens, AI interprets your description and builds a service desk tailored to your inputs, domain, team, and context.

Whether you’re setting up an IT help desk, an HR service desk, or something specific to your business or team, Solution Composer acts like an experienced service management consultant alongside you. Tell it what you need, answer a few guided questions, and it will help design and configure the foundations for your service desk, from request types and forms to workflows, automations, and knowledge resources.

You stay in control throughout the process. Solution Composer shows what it’s creating, explains its choices, and lets you review, refine, and approve changes before they go live. You don’t need to know where every setting lives, jump between admin screens, or have prior JSM expertise. Just describe the outcome you’re after, and Solution Composer helps with the heavy lifting, taking you from an idea to a functional service desk on day one.

Example prompt - “I need a service desk where employees can ask our IT team for help with hardware, software, or access requests."

From that single prompt, Solution Composer sets up a working service project – complete with portal, request types, queues, and SLAs – in one go.

Why Solution Composer matters

Setting up a new service desk requires navigating multiple screens, configuring each part individually, and often involving someone with deep JSM expertise. Even experienced admins spend more time clicking through setup than solving the problem they intended to fix.

Solution Composer changes that:

What's included in Early Access

During EAP, Solution Composer supports:

• Conversational prompt-based space creation (company-managed spaces)
• Request types, queues, portals, SLAs, automation setup based on natural language prompting
• A full plan to review and approve before building a service desk
• Ability to set up and modify service desks for IT and business teams such as HR, Finance, and Facilities

Based on feedback from EAP participants, we'll keep adding capabilities to make the experience more complete and easier to use.

Who this is for

• Admins who want to build spaces more efficiently

• Business teams (HR, Finance, Facilities, Legal, Ops, Marketing, Engineering, etc.) that want to manage their service experience independently or build one with guidance

• IT teams scaling Jira Service Management across the org who need a faster, more consistent way to spin up new desks

What EAP participants get

This is a closed early access program. We're starting with a small cohort to learn fast and iterate with real feedback.

• Early feature access on your JSM Cloud site, ahead of general availability

• Real use case testing – use Solution Composer to set up actual service desks, not sandboxes

• Direct engagement with the product team to spar and co-create experiences, where your feedback shapes what we build next.

This is early access. Not all features are available, but we want to collaborate with customers and partners to build a comprehensive service desk setup.

Join the EAP

We're opening early access on 3rd August 2026.

You're a good fit if you: Build, or want to build, new service desks across your organisation Can test the experience and share feedback as it evolves Want to be a partner and co-builder with Atlassian in bringing this experience to your teams

What we ask of EAP participants: Make time to test the feature - for your own service desk use-cases Share feedback on what works and what can be improved Tell us what would make the product more useful and delightful for your organisation

Not sure if you're a fit? Register anyway – we want to hear from teams at every stage, whether AI is brand new to you or already part of how you work.

The program runs from 3rd August - 18th September 2026. We'll set up regular sync time to walk through the feature and work with you on usage.

Ready to join? Register your interest for early access →

We'll follow up with next steps if there's a match. EAP kicks off on 3rd August 2026.

Questions? We are all ears

If you have questions or suggestions, drop them in the comments below. The product team monitors this thread and will respond directly. If you want to get on a call and chat as well, please let us know.

We're genuinely excited about where this is going – and the people who join the EAP will have real influence over how it develops. Thanks for building with us. 🙏

[Amanda Barber]

After recently trying to create a Customer Service Management space, I'd love to see this functionality wind up there! 

[Josh]

I'm really excited to kick the tires on this one!

Also, it's so refreshing to see company-managed spaces getting attention first for a change. More of this, please. :-)

[Brita Moorus]

This sounds really exciting! 🤖✨

Setting up a JSM service desk is awesome, but for new admins or teams it can definitely feel like there are a lot of moving parts - request types, forms, queues, SLAs, automations, permissions… and then all the small decisions behind them.

A few things I'm curious about:

1. Will it also suggest best-practice request types and workflows based on the team type, for example HR vs IT vs Facilities?

2. Can it help improve an existing service project, or is it only for creating new ones?

3. Will it recommend knowledge base articles or Confluence structures as part of the setup?

4. How will it handle governance, naming conventions, and avoiding duplicate request types across larger organisations?

Very interested to see where this goes - especially for scaling JSM beyond IT teams! 🚀 Registered to be a part of the EAP!

[Susan Waldrip]

Hi @Sagar Raheja , this is a really interesting development. I see it's for Jira and JSM, is it for all tiers, paid tiers, or only Premium/Enterprise? Thanks!

[Sagar Raheja]

Hi @Brita Moorus - Thank you for registering for the EAP and for the great questions. You’ve articulated the challenge well - making that setup experience seamless is at the heart of what we’re building. To answer your questions at a high level:

1. Yes. Solution Composer generates domain-specific request types, workflows, queues, and SLAs tailored to the team type you describe — for example, an HR desk with onboarding, leave, and benefits requests with approval workflows, or an IT desk with equipment, access, and hardware requests with appropriate SLA tiers. Admins can review and refine the plan before anything is created.
2. Individual skills built as part of Solution Composer will also be available standalone - such as request types, queues, and SLAs - that will allow admins to add or modify components in an existing project.
3. Yes, it will generate knowledge base topic suggestions tailored to your service desk context, surfaced on the Getting Started page. From there, admins can review, refine, and create draft articles.
4. Solution Composer applies consistent naming within the projects it creates. Reusing shared configurations across projects is on our roadmap - we would love to gather your inputs and feedback during the EAP.

We also have an upcoming AMA session with the product team to discuss more such questions - please do register and join us. Thanks!

[Sagar Raheja]

Hi @Susan Waldrip - Thank you for the question. Solution Composer is a JSM capability powered by Rovo, currently available across Standard, Premium, and Enterprise Cloud plans. We will share full availability details closer to General Availability.