📣 Introducing native surveys in Jira Service Management Cloud

28 comments

Hi @Prakash thanks for sharing your idea!

This feature closes a gap for us but we need the ability to alert the group working on the survey when new responses are submitted, if possible an attached PDF for that individual response as the new feature only allows a CSV export.

Has anyone found a way to generate a ticket when a new response is submitted?

Thanks
JW

Like • Carlos Martínez likes this

Hi @Gemma , this looks great. My team is in the process of moving out of another customer survey tool. I came across your video. A few questions that I haven't seen in the documentation.

Is it possible to send surveys via automation using Slack?
Is it possible to control who we send surveys to? I would like to send to customers a, b, and c in Q1 but not in Q2. Is that possible?

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📣 Introducing native surveys in Jira Service Management Cloud

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