Early Access: Create surveys with Rovo in Jira Service Management

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We’re opening Early Access for creating surveys with Rovo in Jira Service Management, so your teams can turn everyday service interactions into meaningful people insights and close the loop on employee experience across your services and lifecycle moments. Built on JSM’s native surveys, this update lets you go from intent to survey in minutes!

Why employee feedback needs to be connected to service work

Operational metrics tell you what moved through the system - tickets opened, time to first response, resolution time. But they can't tell you whether the employee felt supported, understood what was happening, or had to chase updates.

Surveys capture the human side of employee service management - things like clarity, effort, confidence and whether the outcome actually met the employee's needs. Any employee-facing team like HR, IT, Facilities, Legal teams can use surveys to close the loop between the service they deliver and the experience employees actually have.

What's new: Create surveys with Rovo

We recently launched native surveys in Jira Service Management (available for all paid plans) - a flexible, no-code way to design, distribute and analyse employee feedback directly where your teams work.

Now, we're taking it further. Starting today as an Early Access Program, you can create surveys with Rovo and eliminating the blank-page problem entirely.

How it works:

Describe, don't design: Tell Rovo your goal and audience (e.g. "onboarding feedback survey for new hires in their first 90 days") and it instantly generates a ready-to-use survey with relevant questions, logical flow and best-practice structure.

Contextually relevant, not generic: Rovo can reference your Confluence pages like past research, insights and team goals, so the survey is tailored to your organisation, not a one-size-fits-all template.

Refine in the builder: Make quick edits, reorder questions, preview live and publish - no code required.

Share where your teams work: Collect the survey link and distribute it directly to employees, use Automation rules to trigger surveys after work items complete, send via Slack, email or add it to a Journey - all within JSM.

Register for Early Access

We're looking for teams who:

- Use (or are exploring) Jira Service Management for HR service delivery or internal employee-facing services

- Want to collect employee feedback but find survey design time-consuming or daunting

- Are on JSM Cloud Premium or Enterprise editions

- Are willing to share feedback through community discussion, short surveys or interviews

👉 Register now to join the Early Access Program and start creating surveys with Rovo.

Kind regards,
Gemma Aldrich
Product Manager, Jira Service Management