Community
Q&A
Customer Service Management
Questions
Where to customize the workflow statuses for request types in CSM? (Something similar to JSM)

Where to customize the workflow statuses for request types in CSM? (Something similar to JSM)

Customize the workflow statuses for a request type is possible for JSM. But what about CSM? So far I did not see if and how that would be possible.

Specifically with Atlassian promoting that CSM is targeting 'external customers', that functionality would be needed.

Hopefully someone in this community can point me in the right direction

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

2 votes

Answer accepted

Hi @jack_verstappen ,

Isn't this under Forms > *select a form and then you should see statuses in the workflow for the connected work type, and the right column would be customer visible status. 👀

Cheers,
Tobi

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Totally right... I initially didn't scroll further down .. thx

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like • Tomislav Tobijas likes this

Was this helpful?

Thanks!

Customer Service Management

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Where to customize the workflow statuses for request types in CSM? (Something similar to JSM)

1 answer

1 accepted

Comments for this post are closed

Was this helpful?

Thanks!

TAGS

Atlassian Community Events